![]() She has spent the past two years in the call center. She also is looking forward to welcoming her new granddaughter this August.Īshleigh Bennett, customer support representative, has worked with OVB for four years. When she isn’t working, Roach enjoys spending quality time with her family, which includes two daughters, one grandson and two dogs. From taking calls to assisting customers on travel alerts and account balances to ordering debit cards, Roach described helping people as the best part of her job. She also enjoys spending time with her husband and their dog.Ĭathy Roach, customer support representative, has been with OVB for three years and nine months. Outside of work, Whaley gardens and does yoga. “Helping customers with their banking needs is the most rewarding part of my job,” Whaley said. Her mornings are spent working on debit cards, while she works in the call center in the afternoon. She has been a member of the call center team for two years and has worked in the bankcard department for five months. In her spare time, Garrett enjoys evening golf cart rides as well as spending time with her daughter, son, dog and cat.Īndrea Whaley, call center specialist/bankcard representative, has been part of OVB for a total of three and a half years. “Hearing a smiling voice on the other end of the call because you assisted the customer with all of their banking needs is rewarding,” she said. Along with assisting customers and her fellow call center agents, Garrett described making people happy as the best part of her job. Outside of work, she enjoys time with her husband, son and three dogs.īridgett Garrett, call center specialist, has been a member of the call center team for nearly four years. Broyles also is a member of the bank’s Veteran’s Action Committee, which does work to benefit veterans in OVB’s home communities. She described helping customers resolve issues as the most rewarding part of her job. Broyles described her primary responsibilities as assisting her fellow call center agents as well as working with customers on a wide variety of banking needs. Kimberly Broyles, call center specialist, has worked with OVB for eight years, with four years spent in the call center. ![]() ![]() Sergent also currently fosters a newborn baby boy. She enjoys going to the park and spending time with her husband, daughter, three dogs and two cats. In her spare time, Sergent likes shop online and locally to support area businesses. “Serving those from my hometown is the most rewarding part of my job,” she said. While she enjoys her job, Sergent described working in her community as her favorite thing. Sergent described her responsibilities as providing management for the call center representatives as well as the daily functions of the bank card department. She began her career working in the branches before accepting a position in the call center, where she has worked for the past eight years. Kristin Sergent, call center supervisor/bank card manager, has been part of the OVB team for 13 years. During the pandemic where many customers opted for contactless banking services, the call center was an essential part in helping the bank continue with day to day operations. The call center also works diligently to assist customers with a variety of banking needs. When customers call OVB, they know they will speak to their community bankers rather than outsourced staff. The OVB Call Center is a huge resource as they assist customers from both near and far. ![]() In this edition of OVB Spotlight, we are introducing our call center team. Another factor that keeps the bank going? Our team of dedicated, community bankers. From shareholders to board members, OVB is able to continue operating as an independent, community bank. There are many factors that keep Ohio Valley Bank running.
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